Regional Manager - HFFC

Regional Manager

360 Business Functions / Multiple locations

Having built a robust and profitable affordable housing loan business with the support of a strong leadership team and cutting edge technology, HFFC is now at a trajectory where they are envisaging exponential growth while penetrating the markets deeper.

To support this foray,  HFFC is keen to hire Regional Managers, responsible for managing its affordable housing finance business in the existing markets in 11 states.

Reporting to

Sales Head


Branch Managers, Area Customer Service Managers, Relationship Managers, Customer Service Managers

Key Result Areas

Portfolio Management

  • Handling the P&L for a housing loan portfolio of Rs 50+ crores, consisting of 500-1000 customers
  • High collection efficiency and minimum NPAs for the portfolio
  • Highest levels of customer service measured through Net Promoter Scores for the portfolio
  • Operational efficiency and accuracy measured via various operational metrics

Sales and Business Development

  • Market intelligence and mapping to identify potential growth areas for affordable housing
  • Developing new builder relationships and distribution channels for maximum loan growth
  • Nurture existing builder relationships
  • Sales promotions and product launches to build market presence and push sales


  • Lead a team of 10+ MBA graduates who are involved in sales, business development, credit, collections and customer service at the branch
  • Coach, mentor and motivate the team members to bring out the best results

Key Performance Indicators

  • Achieve business plan
  • AUM growth
  • Delinquency levels and NPA
  • Profitability and P&L of the branches
  • NPS/Customer satisfaction scores

Qualification & Experience

  • Minimum of 6+ years of work experience in Branch Mgmt in Financial Services / HL / Mortgages

Must-have Competencies

  • Ability to lead and motivate branch teams
  • Ability to handle branch operations
  • Ability to manage portfolio risk and collections

Desirable competencies

  • Experience in HL / Mortgages is desirable
Multiple locations
360 Business Functions

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