Level 1
Contact the nearest physical branch or call us at 1800-3000-8425. If you prefer writing, email us at loanfirst@homefirstindia.com with your queries or concerns. Our team will come back to you with the solution within 7 working days.
Level 2
In case your query/concern is not resolved at Level 1, you can escalate it at query@homefirstindia.com to Central Customer Service. The team will thoroughly review and resolve your query/concern within 15 days.
Level 3
In an extremely rare scenario where your query/concern is not resolved in a satisfactory manner at Level 2, escalate your issue to Grievance Redressal Officer at complaints@homefirstindia.com. The Officer would conduct a thorough enquiry and get back to you with a solution within 30 working days. You can also reach out to the Officer with the following details:
Mr. Gaurav Mohta
Grievance Redressal Officer
Home First Finance Company India Limited511, Acme Plaza, Andheri Kurla Road, Andheri (East)
Mumbai 400 059
+91 88805 49911 Alternate remedy
Escalate your issue to National Housing Bank (NHB) in case your concern is not resolved after Level 3. Reach via:
Online:
complaints@homefirstindia.com Offline:
Write your grievance/complaint in the prescribed format at https://nhb.org.in/en/complaint-cell-against-hfcs and post it to:
Complaint Redressal Cell
National Housing Bank
Department of Regulation and Supervision,4th Floor, Core 5A, India Habitat Centre,
Lodhi Road, New Delhi – 110 003.
Your complaints can also be emailed at crcell@nhb.org.in
