Complaints and Grievances - HFFC

Complaints and Grievances



For Complaints and Grievances you can contact as per the stages below-

a.  Level-1
You can contact the nearest physical branch OR alternatively can call at 180030008425 OR write to us at 
loanfirst@homefirstindia.com for any queries/complaints. Our Branch Manager or Customer Service Team would resolve it within 7 working days from the date of receipt of the complaint.

b. Level – 2

In case we have not met your expectations at Level 1, you can escalate it to the Central Customer Service Team at the following email Id and we would ensure your issue/concern is resolved within 15 working days from the date of escalation or your issue.

Email id – query@homefirstindia.com.

c. Level- 3

In unlikely scenario where you are not satisfied with resolution provided to you at Level-2, you can escalate the complaint to our Grievance Redressal Officer who would ensure that your issue is resolved to your satisfaction within  30 working days of receipt of the complaint in the Corporate Office. You can connect us at the below mentioned address and email id,:


Mr. Gaurav Mohta (Grievance Redressal Officer)
Home First Finance Company India Limited
511, Acme Plaza, Andheri Kurla Road, Andheri (East)
Mumbai – 400 059

Phone: 8880549911

Email: complaints@homefirstindia.com

Alternative Remedy:
In case you are still unsatisfied with the resolution provided at Level-3 by our Grievance Redressal Team, pls feel free to approach the National Housing Bank (NHB) via the following modes:


Online mode: 
https://grids.nhbonline.org.in

Offline mode: Alternatively write to the National Housing Bank in a prescribed format available at 
https://nhb.org.in/en/complaint-cell-against-hfcs and post the same to:

Complaint Redressal Cell  
National Housing Bank
Department of Regulation and Supervision
4th Floor, Core 5A, India Habitat Centre, Lodhi Road
New Delhi – 110 003

The complaints can also be mailed at 
crcell@nhb.org.in



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