Process for release of property documents and removal of charges
a) Original property documents that were provided by the borrower at the time of loan approval, shall be handed over to the borrower(s) within 30 days after full repayment/closure of the loan account.
b) The original property documents will be made available for retrieval at the same branch of Home First, at which the customer’s loan was disbursed. Alternatively, if the customer prefers to collect the original property papers from a different branch, they can place this request at the time of loan closure.
c) In the unfortunate situation of death of a property owner(s), the documents can be handed over to the legal heir(s)/ successors. The following steps have to be followed in this case:
i. The persons who are legal heir(s) have to submit to the branch, a physical copy of legal heirship Certificate/Probate/Letter of Administration of the deceased property owner(s) issued by the competent authority.
ii. All legal heir(s) must visit the branch to collect the original property documents. If all legal heirs cannot visit the branch, then the legal heirs who are unable to come should give No Objection Certificate (NOC) or Letter of Authority in favour of the legal heir(s) visiting the branch to collect the original property documents.
d) To remove the charges registered with any registry, the borrower(s) have to obtain an appointment at the respective sub-registrar office and inform the date to the branch office of Home First with an advance notice of 3 days, so that an official can be assigned to carry out the activity of removal of charges.
